Customer Satisfaction Survey

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1. Overall, are you satisfied with our service? *Very satisfiedPartly satisfiedNot satisfiedNot satisfied at all

2. How often have you used our services? *Very oftenModerately oftenSometimesNever

3. Why did you choose MODEMA? *Competitive priceProduct qualityAll of the above

4. After using our service, how would you rate our prices? *Quite highSlightly highReasonableQuite low

5. How is our service quality compared with our competitors? *Much betterAbout the sameWorseI do not know

6. How do you evaluate MODEMA’s promotional activities? *Completely sufficientModerately sufficientPartly sufficientNot sufficient at all

7. How likely are you to recommend our service to others? *Extremely likelyModerately likelySomewhat likelyNot at all likely

8. Is the information provided by our staff before and after service sufficient? *Completely sufficientModerately sufficientPartly sufficientNot sufficient at all

9. Do you think our company deals adequately with your complaints and requests? *Completely sufficientModerately sufficientPartly sufficientNot sufficient at all

10. How did you hear about MODEMA? *InternetRecommendationCustomer

11. Would you choose to work with us again? *Very likelyLikelyMaybeNot at all likely

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